Bluefield Area Transit's Title VI
Complaint Procedures
The Bluefield Area Transit (BAT) is committed to a policy of non-discriminiation in the conduct of its business, including its Title VI Responsibilities and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discriminiation under Title VI on the basis of race, color or national origin may file a Title VI complaint with BAT within 180 days of the date of the alleged discrimination. There are several ways to file a complaint:
In Writing
Complaints may be filed with BAT in writing and may be addressed to the Bluefield Area Transit, Office of Civil Rights, Title VI Officer, P. O. Box 1838, Bluefield, West Virginia 24701
Electronic
Complaints may be filed with BAT by email the Title VI Complaint to tranist@ridethebatbus.com and submitting a signed copy to Bluefield Area Transit, Office of Civil Rights, Title VI Officer, P.O. Box 1838, Bluefield, West Virginia 24701.
Directly to the U.S. Department of Transportation
A complainant may file a Title VI complaint with the U.S. Department of Transportation, Federal Transit Administration's Office of Civil Rights
1760 Market Street, Suite 500, Philadelphia, PA 19103-4124.
BAT will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
What Happens to my Title VI Complaint to BAT?
All complaints will be investigated promptly. Once received, the complaint will be recorded in the Customer Relations Management database and assigned to an investigator. In instances where additional information is needed, the investigator will contact the complainant in writing. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint or a delay in complaint resolution.
Based upon receipt of all the information required, the Office of Civil Rights will investigate a Title VI complaint within 90 days of receipt. The investigator will prepare a draft written response subject to review by BAT's Civil Rights Officer. The Civil Rights Officer will make the final determination and approve the final response to the complainant, including notifying the complainant of his/her right to file a complaint externally.
The Office of Civil Rights will use its best efforts to respond to a Title VI complaint within ninety (90) calendar days of its receipt of such complaint. Receipt of additional relevant information and/or simultaneous filing of complaint with BAT and an external entity may expand the timing of the complaint resolution.
BAT's Title VI Policy in Additional Languages
If requested, documents describing BAT's Title VI Policy can be translated into languages other than English by calling 304-327-8418.